Refund policy

Once an order is confirmed, we are unable to recall it unless there is a genuine issue from our side. However, in any of the below situations, we are more than happy to work with our patrons to find an amicable solution that is fair to all parties. 

In case of a damaged product. 

Please notify us on damaged product within 24 hours from delivery date via email to   soamathome@gmail.com

In the email, order number, image of invoice, 1 outer box image, 2 clear images of damaged product to be sent. 

In case of multiple item shipments, only the affected product can be returned and replaced.

We will be happy to re-send and replace the product(s) promptly and we will work with you or provide an amicable solution.

Email will be responded to within 24-48 hrs and full assistance will be provided thereafter. 

In case of Missing product.

Please notify us in case there is a missing product within 24 hours from delivery date via email to   soamathome@gmail.com

In the email, order number, image of the invoice, 1 outer box image, 2 clear images of the opened box with all items received to be sent. 

We will be unable to accept a refund request. But, we will be happy to promptly send the missing product.

Feel free to call us on 9819990400 

In case of spoiled product.

Please notify us on spoilage of product within 24 hours from delivery date via email to   soamathome@gmail.com

In the email, order number, date of packaging/ date of manufacture, clear images or video of the product to be shared